Contact information
Contact Information
Auvessia provides customer support by email and through the contact form on our website. We do not publish a customer-service telephone number.
General Contact
Trade name: Auvessia
Email: info@auvessia.com
Website: auvessia.com
Contact form: Use the Contact page on auvessia.com
We aim to acknowledge customer-service messages within two business days. Complex investigations, carrier enquiries or payment-provider reviews may take longer.
Order Questions
For the quickest assistance, include:
- Your order number.
- The email address used for the order.
- A short description of the issue.
- Clear photos where an item is damaged, defective or incorrect.
Do not send complete payment card numbers, passwords or other highly sensitive information by email.
Returns and Refunds
Email info@auvessia.com before returning an item. Include the order number, item and reason for return. We will provide authorization and the correct return instructions. Items sent without authorization may not be accepted. Please read the Refund Policy before requesting a return.
Privacy Requests
To request access to or correction of personal information, withdraw optional consent or raise a privacy concern, email the Auvessia Privacy Officer at info@auvessia.com. Use the subject line “Privacy Request” and describe the request clearly. We may ask for information reasonably necessary to verify your identity.
Complaints
If you are dissatisfied with an order or our service, email info@auvessia.com with the subject line “Complaint.” Include the order number, the relevant facts and the outcome you are seeking. We will review the issue and respond as soon as reasonably practicable. This process does not limit any mandatory consumer right or complaint route available to you.