Refund policy

REFUND POLICY

Effective date: September 17, 2026
Intended market: Canada, excluding Québec

Auvessia offers a voluntary 30-day return policy for eligible items. This policy supplements and does not limit any non-waivable rights or legal warranties available under the consumer protection or sale-of-goods laws that apply in your province or territory.

1. RETURN WINDOW

You have 30 calendar days after your order is delivered to request a return.

Submit your request before the 30-day period expires using either of these methods:

You only need to submit your request once, using either method. Both methods are subject to the same review, eligibility requirements and return authorization process. The date you submit your request through either method is the date of your return request.

Identify the order and the item or items you want to return. You may provide a reason, but you are not required to provide one when exercising an applicable mandatory consumer right.

Do not send an item back until Auvessia has authorized the return and provided written return instructions. Items sent without authorization may be refused or may not be identifiable, which can delay or prevent a refund. This does not limit any mandatory consumer rights.

2. ELIGIBILITY

For a voluntary change-of-mind return, the item must be:

* Unworn, unused, unwashed and unaltered;
* In the same condition in which it was received;
* Returned with all original tags attached;
* Returned with its original product packaging and any included accessories or components; and
* Accompanied by the order number or other proof of purchase.

You may inspect an item as you reasonably would in a retail store.

To the extent permitted by law, we may reduce a refund to reflect a loss in value caused by use, damage, washing, alteration, missing parts or handling beyond what was reasonably necessary to inspect the item.

3. NON-RETURNABLE ITEMS

The following items are not eligible for a voluntary change-of-mind return unless they are defective, materially misdescribed or returnable under mandatory law:

* Gift cards;
* Items clearly marked “Final Sale” before purchase;
* Customized, personalized or made-to-order items;
* Underwear, intimate apparel or swimwear after a hygiene seal or protective liner has been removed, or where accepting the return would create a genuine health or hygiene risk; and
* Items that have been worn, used, washed, altered, stained, damaged after delivery or returned without required components.

Use our Contact Form before ordering if you are unsure whether a particular item is eligible for return:

https://auvessia.com/pages/contact

4. DAMAGED, DEFECTIVE, INCORRECT OR MISDESCRIBED ITEMS

Inspect your order after delivery.

If an item is damaged, defective, materially different from its description or not the item you ordered, contact us promptly through our Contact Form:

https://auvessia.com/pages/contact

Include your order number, a clear description of the problem and clear photographs or other reasonably requested information.

Reporting the issue within seven days helps us investigate it with the carrier or supplier, but this request does not shorten any mandatory legal warranty or consumer right.

After assessment, we will provide an appropriate remedy. Depending on the circumstances and applicable law, this may include repair where suitable, replacement, a refund or another required remedy.

Auvessia will cover reasonable return shipping costs when we confirm that an item is defective, damaged on arrival, incorrect or materially misdescribed.

Do not dispose of the item or its packaging until we confirm that they are no longer required for the investigation.

5. RETURN AUTHORIZATION AND SHIPPING

To complete a return:

1. Submit your return request through your customer account at https://account.auvessia.com or through the Return Request Form at https://auvessia.com/pages/return-request-form before the applicable return period expires.

2. Wait for written authorization and return instructions from Auvessia.

3. Pack the item securely and include any information requested in the authorization.

4. Send the item within 14 calendar days after authorization using the approved return method.

The approved return destination may be a designated facility in Canada or another country and may differ from the sender address shown on the original parcel.

Before you send the item, we will disclose:

* The approved return destination;
* Whether a return label is available; and
* Any return shipping cost payable by you.

For an eligible change-of-mind return, you are responsible for the direct return shipping cost unless Auvessia expressly states otherwise.

If we provide a prepaid return label, the disclosed cost of that label may be deducted from your refund.

We recommend using a trackable shipping service and keeping proof of shipment. Auvessia is not responsible for a customer-arranged return that is lost before reaching the approved return facility, except where applicable law provides otherwise.

6. EXCHANGES

We do not guarantee direct exchanges because product availability can change.

The quickest option is normally to return the original item after receiving authorization and place a separate order for the preferred size or colour.

If we offer a direct size or colour exchange, we will explain any price difference and shipping cost before processing it.

7. ORDER CHANGES AND CANCELLATIONS

If you want to change or cancel an order, contact us as soon as possible through our Contact Form:

https://auvessia.com/pages/contact

Include your order number and clearly describe the requested change.

We may be unable to change or cancel an order after it has entered processing or has been accepted for fulfilment.

If cancellation is possible, we will refund the cancelled amount to the original payment method. Any mandatory cancellation rights applicable to online transactions remain unaffected.

8. REFUNDS

For an approved voluntary change-of-mind return, we will refund the purchase price of the eligible returned item or items after the return has been received and inspected.

We will notify you if the return is approved or if additional information is required.

Approved refunds are issued to the original payment method. The time before the amount appears in your account may vary depending on your bank or payment provider.

Original shipping charges and optional expedited-delivery charges are not refundable unless:

* Applicable law requires otherwise;
* The return results from an error for which Auvessia is responsible; or
* Auvessia expressly agrees otherwise.

If only part of an order is returned, the original delivery charge is not refunded unless applicable law requires otherwise.

For change-of-mind returns, any disclosed prepaid return-label cost may be deducted from the refund where permitted by law.

9. LATE OR MISSING DELIVERY

For late, lost or undelivered orders, consult our Shipping Policy and contact us through our Contact Form:

https://auvessia.com/pages/contact

Include your order number and any available tracking information.

Any statutory cancellation, refund or delivery rights remain unaffected.

10. CONTACT AND RETURN REQUESTS

For general questions, order changes, damaged products or delivery problems, use our Contact Form:

https://auvessia.com/pages/contact

We aim to respond within two business days.

For voluntary returns, use our dedicated Return Request Form:

https://auvessia.com/pages/return-request-form

Submitting a return request does not mean that the return has automatically been approved. Wait for written authorization and instructions before sending any item.