Shipping policy
SHIPPING POLICY
Effective date: September 17, 2026
Intended market: Canada, excluding Québec
This Shipping Policy explains how Auvessia processes and delivers orders. Delivery estimates are not guarantees unless we expressly confirm a fixed delivery date. This policy supplements and does not limit any mandatory rights available under applicable Canadian consumer law.
1. WHERE WE SHIP
We currently ship to eligible delivery addresses in Canada, excluding Québec. We do not currently offer delivery through our English-language store to Québec or to destinations outside Canada.
Some remote locations, post office boxes or carrier-restricted areas may not be serviceable. Any known restriction will be shown at checkout or communicated before the order is accepted.
2. PROCESSING TIME
Orders are normally processed within 1 to 3 business days after payment has been confirmed. During this time, we verify the order and prepare it for fulfilment.
Business days exclude Saturdays, Sundays and public holidays. Orders placed during weekends or public holidays begin processing on the next business day. We will contact you if a material delay affects your order.
3. ESTIMATED TOTAL DELIVERY TIME
The estimated total delivery time for standard orders is 8 to 17 business days after payment has been confirmed.
This estimate consists of:
* 1 to 3 business days for order processing; and
* approximately 7 to 14 business days for delivery after dispatch.
Remote destinations may take longer. Customs processing, weather, carrier disruptions, peak demand and remote-area routing can affect delivery.
The delivery estimate shown at checkout or in your order confirmation is the estimate applicable to your order.
4. SHIPPING CHARGES
Available delivery methods and shipping charges are displayed before you submit your order.
Free shipping is not unconditionally available on every order. A free-shipping promotion applies only when its stated conditions are met.
We do not add undisclosed mandatory non-government shipping or handling fees after an order has been submitted.
5. TAXES, DUTIES AND IMPORT CHARGES
Applicable sales taxes and any duties or import charges collected by Auvessia will be shown at checkout.
Where a government authority or carrier lawfully assesses a tax, duty or import charge that we do not collect, the customer may be responsible for paying it. Where applicable, this possibility will be disclosed before purchase for the selected delivery method.
6. TRACKING
When tracking is available, we will send a dispatch confirmation containing a tracking number or tracking link.
Tracking information may take up to 48 hours after dispatch to become active and may not update at every transit point. A tracking status is an estimate supplied by the carrier and does not replace your rights if the order is not delivered.
You can also use the Track Your Order page available in the website footer.
7. SPLIT SHIPMENTS
Items from one order may be shipped separately because they are fulfilled from different locations or become available at different times.
You will not be charged an additional shipping fee solely because Auvessia splits an order after purchase, unless you requested and agreed to a different paid delivery method.
8. DELIVERY ADDRESS AND CHANGES
You are responsible for entering a complete and accurate delivery address.
If you notice an error, contact us immediately through our Contact Form:
https://auvessia.com/pages/contact
Include your order number and the correct delivery address. We cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.
If a parcel is returned because the address provided was incomplete or incorrect, we will contact you about the available reshipment or refund options. Reasonable and disclosed shipping or return costs may be deducted where permitted by law.
9. DELAYS AND STATUTORY CANCELLATION RIGHTS
If your order has not arrived by the end of the stated delivery estimate, contact us through our Contact Form and include your order number:
https://auvessia.com/pages/contact
We will investigate the shipment with the carrier and provide an update or appropriate solution.
Depending on the law of your province or territory and the delivery information provided when you placed the order, you may have the right to cancel an online purchase if delivery does not occur within a prescribed period, including in some cases 30 days after a promised delivery date.
Where such a right applies and you validly cancel the order, Auvessia will provide the refund and return-cost remedy required by law.
10. LOST, DAMAGED OR INCORRECT SHIPMENTS
Auvessia remains responsible for an order until it is delivered to the delivery address or recipient designated in the order, except where you independently arranged a carrier not offered by us or applicable law provides otherwise.
If a parcel is lost before delivery, arrives damaged or contains an incorrect item, contact us promptly through our Contact Form. Include your order number and any reasonably requested photographs or information.
Do not dispose of damaged products or packaging until we confirm that they are no longer needed for the investigation.
We will work with the carrier or supplier and provide an appropriate replacement, refund or other remedy under our Refund Policy and applicable law. We will not require you to pursue the carrier as your only remedy.
11. MARKED DELIVERED BUT NOT RECEIVED
If tracking shows “delivered” but you cannot locate the parcel, first check:
* The delivery area around your address;
* With other household members;
* Your building reception or concierge;
* Any safe location used by the carrier; and
* Any carrier delivery notice.
If the parcel still cannot be found, contact us promptly through our Contact Form and include your order number:
https://auvessia.com/pages/contact
We will investigate the delivery scan and circumstances. Any remedy will take account of the available evidence and your non-waivable consumer rights.
12. REFUSED OR UNCLAIMED PARCELS
If a parcel is refused or not collected and is returned to an approved facility, contact us through our Contact Form.
After the parcel has been received and inspected, we may refund the item price less reasonable and disclosed shipping or return costs where the return was not caused by our error and where such a deduction is permitted by law.
Customs charges or disposal costs caused by refusal may be non-refundable where permitted by law.
13. CONTACT
For shipping, delivery or order-related questions, use our Contact Form:
https://auvessia.com/pages/contact
Include your order number whenever applicable. We aim to respond within two business days.
To request a return, use the separate Return Request Form:
https://auvessia.com/pages/return-request-form